Privacy Policy

GroVoke (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

 

Company Name: GroVoke

Contact Information: info@grovoke.com

Effective Date: 01-01-2024

Statement of Commitment: We are committed to maintaining the privacy and protection of your personal data in compliance with the laws of India, the United States of America, Australia, and the European Union.

Definitions

For purposes of this Privacy Policy:

• Personal Information: Any information that identifies or can be used to identify you directly or indirectly, such as name, email, or phone number.
• Non-Personal Information: Data that cannot be used to identify you, such as your IP address, browser type, and device information.

Information We Collect

Personal Information

We may collect the following personal information when you use our services:

• Name
• Email address
• Phone number
• Postal address
• Payment details

Non-Personal Information

We may also collect non-personal information automatically:

• Browser type
• IP address
• Device information
• Operating system

Information from Third-Party Sources

We may receive information about you from third-party services, including social media platforms and advertising networks.

How We Collect Information

• Direct Collection: Through forms you fill out, emails, or phone interactions with us.
• Automatic Collection: Using cookies, web beacons, and other tracking technologies.
• Third-Party Sources: From partners, such as advertising and analytics services.

Purpose of Data Collection

We collect and use your information for various legitimate purposes, including:

• Service Delivery: To provide, maintain, and improve our services.
• Communication: To respond to your inquiries and offer customer support.
• Marketing: To send promotional materials and offers, where legally permitted.
• Legal Compliance: To comply with legal and regulatory requirements.

Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases for processing your personal data:

• Consent: Where you have provided consent.
• Contractual Necessity: To fulfill a contract with you.
• Legal Obligation: To comply with legal obligations.
• Legitimate Interests: For legitimate business interests, such as improving our services.

How We Use Your Information

Your data may be used in the following ways:

• To personalize and improve your experience on our website.
• To process transactions and send related information.
• To monitor and analyze trends, usage, and activities.
• To detect and prevent fraudulent activities.

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, and in accordance with legal and regulatory requirements. Criteria for determining retention periods include:

• Legal requirements
• Business needs
• User preferences

Data Sharing and Disclosure

We may share your personal data with:

• Third-Party Service Providers: Who help us deliver services (e.g., payment processors, hosting services).
• Legal Authorities: If required by law, to comply with legal processes.
• Business Transfers: In connection with any merger, sale, or transfer of assets.

International Data Transfers

We may transfer your personal data to countries outside your jurisdiction, including countries outside of the European Union, Australia, India, and the USA. We ensure that adequate safeguards, such as data protection agreements, are in place for all transfers.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: To request access to your data.
• Correction: To rectify any inaccurate or incomplete information.
• Deletion: To request the erasure of your data.
• Restriction: To request that we limit the processing of your data.
• Portability: To request a copy of your data in a structured format.
• Objection: To object to the processing of your data for certain purposes.
• Withdrawal of Consent: To withdraw your consent at any time.

Data Security Measures

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These include encryption, secure servers, and regular security assessments.

Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.

Cookies and Similar Technologies

We use cookies to enhance your experience on our site. Cookies help us understand user behavior and preferences. You may choose to disable cookies through your browser settings, although this may affect your ability to use certain features of our site.

Third-Party Links and Services

Our website may contain links to third-party sites and services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you via email or through a notice on our website. Please review this policy regularly for updates.

Specific Regional Privacy Rights

GDPR (European Union)

Residents of the European Union have specific rights under the GDPR, including the right to access, correct, and delete their personal data.

CCPA (California, USA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information we collect, how it is used, and how it is shared. You may also request that we delete your personal information.

Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988, ensuring transparency, accountability, and control over personal information.

Indian Information Technology Act

We comply with India’s Information Technology Act, ensuring that personal data is collected, processed, and protected in accordance with the Act’s provisions.

Data Protection Officer / Contact Information

If you have any questions or concerns about our privacy practices, you may contact our Data Protection Officer:

• Email: dpo@grovoke.com

Complaint Procedures

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant data protection authorities in your jurisdiction.

Consent

By using our website, you consent to the collection and use of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at info@grovoke.com.

Automated Decision Making and Profiling

We may use automated processes for decision-making in certain areas, such as personalized marketing. You have the right to object to such automated decision-making.

Data Breach Notification Procedures

In the event of a data breach, we will notify you and the relevant authorities as required by law, outlining the breach and steps taken to mitigate any impact.